Questions about the order
How can I return my order?
After submitting your written cancellation notice within the specified timeframe, you can return the goods. Please note that you may be responsible for the return shipping costs.
Note: Please use the return address provided by the seller or our customer service for your return. If you receive a return label, please use this to ship the package. Do not send the goods to Kaufland in Neckarsulm.
Here's how to start your return:
Go toMy Orders.
Click on the desired order.
Select the menu item "Return item" .
Follow the steps shown to download or request a return label and send your items.
Note: If the "Return item" option is not available, simply click on "Use customer service" to request a return.
If you have any further questions on this topic, please contact ourKaufland Marketplace Customer ServiceAlways happy to help.
How is a refund processed for a returned item?
Once your return has been received, the invoice amount will be refunded to you within a few business days. This usually happens automatically.
In some cases, the refund will be processed through your Kaufland.de customer account. You can then conveniently withdraw the refunded amount to your account.
Select the pointMy data, to provide your bank details for repayment.
Then click on the menu itemMy refunds.
Select your PayPal or bank account details and the amount.
Click on Execute Withdrawal .
If you made your payment by credit card, the refund may only be paid out with your monthly credit card statement.
If you have any further questions on this topic, please contact ourKaufland Marketplace Customer ServiceAlways happy to help.
Where can I find the invoice for my order?
Seller Kaufland.de:
If Kaufland is the seller of your order, the invoice will be available in your Kaufland.de customer account after the order has been shipped.My OrdersAvailable. First, click the "Invoice Details" button . Then select the "View Invoices" button . You can then download the invoice.
If you paid for your purchase with Klarna, the invoice will be sent directly by Klarna via email as soon as the order has been shipped. If you do not receive an invoice, please contact Klarna.
How can I tell if my order was successful?
You can find your successful orders underMy Orders.
Should you not be able to place your order underMy OrdersIf you find that the order process was unsuccessful, we kindly ask you to place the order again.
If you have any further questions on this topic, please contact ourKaufland Marketplace Customer ServiceAlways happy to help.
Where is my order?
For many items, you can track your shipment in your Kaufland.de customer account:
Go toMy Orders.
Click on the desired order.
If possible, select the " Track shipment" menu item .
If the shipment tracking function is unavailable, the seller unfortunately has not provided more detailed information about the status of your order. In this case, you can contact the seller via our contact form to obtain further information.
If you have any further questions on this topic, please contact ourKaufland Marketplace Customer ServiceAlways happy to help.
Can I change my order afterwards?
To change an order, you can cancel it and place a new order:
Go toMy Orders.
Click on the desired order.
If the "Cancel" menu item is available:
Select the Cancel menu item to initiate the cancellation.
If the "Cancel" menu item is not available:
Select the Customer Service menu item .
For the reason for your request, click on My Orders at the top and then on Cancellation & Return at the bottom .
A new selection window will open. Select "Cancel order" there .
You will then have the option to enter a message or attach files.
Finally, click on "Submit request" to initiate the cancellation.
We recommend that you wait until the cancellation has been confirmed after initiating it. Then you can place the new order.
If you have any further questions on this topic, please contact ourKaufland Marketplace Customer ServiceAlways happy to help.
How can I cancel my order?
To cancel an order, proceed as follows:
Go toMy Orders.
Click on the desired order.
If the "Cancel" menu item is available:
Select the Cancel menu item to initiate the cancellation.
If the "Cancel" menu item is not available:
- Select the Customer Service menu item .
- For the reason for your request, click on My Orders at the top and then on Cancellation & Return at the bottom .
- A new selection window will open. Select "Cancel order" there .
- You will then have the option to enter a message or attach files.
- Finally, click on "Submit request" to initiate the cancellation.
If you have any further questions on this topic, please contact ourKaufland Marketplace Customer ServiceAlways happy to help.
How can I contact Kaufland.de or the seller if there is a problem with my order?
If you have a problem with your order, you can contact ourContact formUse this option and select the relevant order. Alternatively, you can send a message to Kaufland.de or the seller via your customer account.
Proceed as follows:
- Go toMy Orders.
- Click on the desired order.
- Select the Customer Service menu item .
How long do I have to return my order?
You can cancel your order within the statutory cancellation period (14 days after receiving the goods) without giving any reason. This 14-day period is the legal minimum requirement – individual sellers may offer longer cancellation periods.
Please use the appropriate function of our contact form to return your order to us:
- Cancellation after receipt of goods
- Cancellation/request before receiving the goods